Terms And Conditions Covid
Terms And Conditions Covid
In response to the pandemic and to ensure you feel comfortable and confident setting sail with us, we have updated our booking terms and conditions to offer flexible rebooking terms, valid for new and existing bookings made on or before September 30, 2020, and which depart on or before September 30, 2021.
With different options available, you have the freedom to plan your yacht charter experience, confident that if your charter with Settebelloexcursions is suspended due to Covid-19 (*please see below the qualifying reasons for this exemption), you may at any time up until 7 days prior to departure either:
- Change the departure dates of your booking**, or:
- Opt to receive a credit certificate for the charter amount*** (provided your balance is paid in full), which will be valid for any departure within 12 months from your original departure date.
*Qualifying Reasons:
- We have confirmed that we are unable to operate your vacation due to local government restrictions.
- You are unable to reach your destination due to confirmed border closures or if your Foreign Office (or equivalent Government department) advises against ‘all‘ or ‘all but essential travel‘ to your booked destination AND such measures or advice is confirmed to still be in place on your date of departure.
- Any member of your party displays symptoms of Covid-19 in the four weeks prior to your departure. Please check with your local government health department for advice on what these symptoms are and please note that to benefit from this policy we will require a doctor’s note confirming that you have presented with symptoms of Covid-19.
**This is subject to the following conditions: If your charter departs between December 16, 2020 – January 2, 2021, then the notice period to make such a change will be 30 days, not 7. This change option is not applicable to Group Bookings. Except as stated otherwise, all other terms and conditions apply.
***If your charter departs between December 16, 2020 – January 2, 2021, then the notice period to make such a change will be 30 days, not 7. "Charter amount" refers to the cost of the yacht charter and ancillary extras booked at the same time, but does not include flights or other third-party services to which normal cancellation charges apply. This change option is not applicable to Group Bookings. Except as stated above all terms and conditions agreed to by you when you made your booking, including with regards cancellation, changes, or otherwise continue to apply.
We’ve also taken additional Safety Measures that endeavor to keep you and your family safe when visiting our bases.
Travel with Confidence
In preparation for the reopening of our charter destination, we are hard at work reshaping our policies with the safety of our staff and charter guests being of upmost importance. We have aligned our cleaning procedures with the current guidance of the relevant authorities including the WHO, CDC and local operating governments. Rest assured that when you set sail again, we have taken precautions which endeavor to keep you and your family safe and provide you with peace of mind to make the most of your time on the water.
These policies have been introduced specifically in response to the Covid-19 pandemic. We are continuing to monitor and respond to the ongoing circumstances surrounding Covid-19 and local government regulations and therefore we may update our policies accordingly in the future. You are encouraged to check this page or contact your Vacation Planner, for an update on plans relevant to your vacation dates.
With regards the various elements of our operations our current intention is as follows:
Our Team
· Staff will be instructed to adhere to strict social distancing guidelines (6 feet apart).
· All staff members will be required to wear protective masks, gloves, and other personal protective equipment where necessary and/or follow applicable local government policy.
· Strict handwashing and sanitizing policies have been put in place.
Our Yacht
· Each yacht will be disinfected via fogging immediately upon return to the dock. They will then be cleaned, sanitized, and disinfected again prior to the next boarding.
· Glasses, mugs, and cutlery will be thoroughly cleaned and sealed prior to your charter.
· Linens - including top sheet and pillowcases - to be provided in a CSD sealed bag.
· NEW care pack to be provided including disinfectant spray, hand wipes, and sanitizing products.
· Complimentary masks and snorkels will no longer be provided on charter, however, we will still be providing complimentary fins for guests. It is recommended that guests bring their own snorkel masks. In some destinations, new snorkel equipment may be available for purchase upon arrival at the marina.
Arrival at Marina
· Transfers arranged by us will be conducted in line with government regulations. Guests will be seated in accordance with local government policy.
· Where possible we recommend reserving your private base transfers in advance.
· Direct Boarding - A customer service team member will meet the guests on arrival and show them directly to their yacht. However, if we are unable to do so, the guests will be shown to a secondary area which will adhere to social distancing requirements. Luggage will be taken to the yacht by a team of porters equipped with necessary PPE.
· All payments at the marina to be made via debit or credit card where possible to reduce the handling of cash and support hygienic practices.
· Hand washing and sanitizing stations are available.
· All required chart briefings and yacht briefings will be carried out on board. Mask and gloves are to be worn as necessary, and social distancing (6ft) is to be conducted.
What You Can Do to Help
· During your time with us on the base or any interaction with our staff, we ask that you use a face mask and follow hygiene and social distancing guidelines. Bring your own face masks as they will not be provided at the base.
· Complete all required documentation online prior to your arrival, provided to you via email. In some cases, your signature may be required; therefore, it is advised to bring your own pen.
· Order your provisioning online in advance of your charter*.
· Bring valid forms of identification and travel documents as well as a copy of each guest’s passport, if required**.
· Pre-order watersports equipment in advance of your charter.
· While on charter, we request that the captain and first mate monitor their crews’ health via ships log and notify the proper local authorities if there are any passengers with Covid-19 symptoms.
· Be certain that no member of your party displays symptoms of Covid-19 in the four weeks prior to your departure. Please check with your local government health department for advice on these symptoms.
Brighter days are ahead, and we look forward to enjoying them with you in paradise someday soon.